Biotech Web Portal

Industry : Healthcare
Fonality helped control our communication costs.
- John Proctor
Director of Corporate Resources
Case Study:
IPC, Inc.
About the Customer

Based in O’Fallon, Missouri.  IPC, Inc. is a consulting company specializing in Pharmaceutical
Bene!ts. They work with large groups that self-insure their Health benefits to help manage their Pharmaceutical bene!ts.

Challenges:
  • Find an a”ordable solution that didn’t require a capital expense or a
  • large initial investment
  • Project a professional sound and feel to customers calling in
  • Provide a quick, plug and play solution that doesn’t disrupt business
  • Find a phone system that could grow with their business
  • Provide a business phone solution that is #exible and easy to install and manage
The Solution:
  • Fonality Call Center Edition for 18 employees
  • Saved IPC, Inc. approximately $500 a month compared to a
  • traditional phone system
  • Auto Attendant, Name Directory & Music On Hold project
  • professional look and sound to callers
  • Unlimited Inbound and Outbound Calling saves on long distance
  • Voicemail
  • Call Forwarding assures employees they’ll never miss a call
  • Web Admin User Panel gives administrators the ability to manage
  • aspects of phone system remotely or a user panel for individuals
  • allows anyone to manage their personal con!gurations
  • Powerful Reporting provides real-time call logs for all extensions with powerful search and !lter parameters
  • FindMe allows callers to !nd employees wherever they are: on cell
  • phone, at home, or at a branch o$ce
  • Conference Bridges

Corporate Rebranding

A Plus Answering Service

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Industry : Business Services
Fonality took us out of the 20th century and into the 21st.
- Michael Hartling
Owner
About the Customer

A Plus Answering Service is a telephone answering, paging, and faxing service. They are the only answering service in NW Oklahoma

Challenges:

• Find a phone solution that could grow with their business
• Connect remote employees to the main phone system
• Allow employees to work remotely from home, as if they are in the office
• Ability to identify calls without a DID identifier

The Solution:

• Professional Edition for 8 employees
• Auto Attendant, Name Directory & Music On Hold project professional
look and sound to callers
• Voicemail
• Voicemail to Email
• Unlimited Extensions can be created with just a click of a mouse
• Call Forwarding assures employees they’ll never miss a call
• FindMe allows callers to find employees wherever they are: on cell phone,
at home, or at a branch office